In case you want to change item, color or size of the products ordered and the product of different item, color or size is avaible, you can replace the products without any additional cost.
To change an item simply follow the instructions below:
1. Contact us qui using the channel you prefer.
2. Tell us which product you want to change with, we will check availability and reserve the new product for you.
3. Make sure that the product you return is in the same condition in which you received it, not used, not damaged and fitted with all accessories, labels, tag and documentation;
4. Mantovani will send you a confirmation email containing the waybill to print and attach on the original box, covering the old waybill, in order to return the item to change.
5. Mantovani will inform the courier and contact you to agree on the date of withdrawal of the package.
6. Courier will pick up the package on the agreed date in the place where it was delivered or any other place you prefer, in the same country.
7. Once we have just received the replacement product, we will ship the new item to the address shown for the first order, by sending an e-mail confirmation.
8. The exchange is free of charge. In case you will choose to change with an item of lower price, the difference will be refunded on your original method of payment. In case you will choose to change with an item of higher prices, you will be requested to pay the difference with a payment method of your choice.
It is possible to replace the model, size and color of each item only once. Eventually, it will be possible to return the item received in exchange. Even in the case of exchange, all the conditions required are the same as applied for returns.
If you changed your mind about your purchase or if you don’t like the item, it’s possible to return it without any additional cost.
f the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full refund.
It is possible to return any item purchased on Mantovanistore.com giving written notification to Mantovani within 14 days from the date of receival and returning the product to Mantovani at the latest, within and no later than 14 days aftern return notice.
To return an item simply follow the instructions below:
1. Contact us qui using the channel you prefer
2. Make sure that the products are in the same condition in which you received them, not used, not damaged and fitted with all accessories, labels, tag and documentation.
3. Mantovani will send you a confirmation email containing the waybill to print and paste on the original box in order to cover the label forward.
4. Mantovani will inform the courier and contact you to agree on the date of withdrawal of the package.
5. Courier will pick up the package on the agreed date in the place where it was delivered or any other place you prefer, in the same country.
6. The return is free of charge.
Mantovani will only refund the items returned according to instructions. If your return does not meet the conditions set, the parcel will be returned to the sender.
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Any duties applied for non EU countries are not refundable.
All conditions of Returns are also applied in the case of Exchange.
The timing of the refund
After the inspection and acceptance of the returned goods your refund will be provided and you will receive an email confirmation.
The refund will be made within 14 days of receiving notification of return. In any case, the timing of repayment may vary according to the Institute of Credit that issued the card with which you made the payment.